Troubleshoot a Deadlock Error When Downloading an Order

Error: When utilizing Webgility Desktop across multiple machines for order downloads, users may encounter a "Deadlock Error."

Cause: This error arises when multiple machines attempt to access the Webgility scheduler simultaneously in order to download orders. As these processes are for the same pool of resources, they create a deadlock scenario wherein none of the processes can advance. Consequently, the order downloading process is interrupted, potentially causing disruption to operations. Resolving this deadlock error often necessitates troubleshooting measures to identify the root cause and implement an effective solution. Doing so ensures the seamless functioning of the Webgility Desktop software.

Troubleshooting Steps: Please refer to the steps outlined below.

1). To ensure optimal performance, please ensure that your Webgility application is up-to-date. For guidance on updating your Webgility application, kindly refer to the help article provided below.
​How to Update Your Webgility Desktop Software

2). If you are utilizing the Webgility application across multiple machines, we recommend creating an Add-on user to facilitate simultaneous access to the application on these machines. Doing so will also prevent the scheduler from running exclusively on one machine, as the scheduler is accessible only when logged in with primary credentials. For instructions on how to create an Add-on user for the Webgility application, please consult the help article provided below.
​How to Create an Add-on User on Webgility Portal Account

3). To increase the batch size for downloading orders, please follow these instructions: