Skip to content
  • There are no suggestions because the search field is empty.

250002: Invalid Authentication Information

This article helps Webgility Desktop users resolve the '250002: Invalid Authentication Information' error that can occur in Webgility Online or Webgility Desktop when connecting to UPS shipping services. The guide outlines how to verify and update UPS account credentials such as invoice numbers or login details to ensure successful authentication. By fixing this error, users can restore proper shipping label generation and maintain smooth data flow between their sales channels, accounting software, and UPS.

 

Follow the steps below to update and re-register your UPS account within Webgility, ensuring smooth label generation and shipping operations.

Resolution steps:

  1. Navigate to Connections: In your Webgility software, go to Connections > Shipping > Shipping Settings​

     

  2. Update Account Information: Under UPS Direct, select Account Information and enter the most recent invoice number.
    ​

     

  3. Re-register the Account: After updating the invoice number, click on Re-register.

  4. Save and Close: Once re-registered, you should see a success message. Click on Save & Close.

  5. Complete the UPS Login: The system will redirect you to the UPS login page. Complete the login process.

  6. Generate Labels: After successfully logging in and saving the settings, try generating the shipping labels again. This will resolve the error.