Error While creating a shipment, The given shipping quality is more than the available quantity for the product ID 216524

Error While creating a shipment, The given shipping quality is more than the available quantity for the product ID 216524

Issue:

You may face this error while posting an order to store if Webgility finds the product quantity to be insufficient.

Reason:

This might happen when the product quantity is not correct or not correctly downloaded in Webgility so it can post the tracking details back to the store.

Troubleshooting:

1. Download the Quickbooks and Store products from scratch in Webgility; refer to the help articles mentioned here to download the Quickbooks data and Store data.

2. Check the available quantity of the highlighted product in the error on the store and match that in Webgility.

3. Update the Webgility version to the latest one if available, seeking assistance from this help document.

If you still need any further assistance, please contact the support team.