Error Message: QuickBooks error message: Names in the list cannot contain a colon. The colon is a special character used to indicate a parent/child relationship.

Overview:

When creating items from Sales channel to QuickBooks Desktop through Webgility Desktop, users may encounter an error message stating that names in the list cannot contain a colon. This occurs because QuickBooks uses colons to indicate parent/child relationships in its naming structure.

Resolution Steps

Follow these steps to resolve the naming conflict:

1. Review your product names and identify items containing colons. Please click here to learn how to review your product names and identify items containing colons.

2. Navigate to your Shopify product list.

3. Remove or replace colons in product names with alternative characters (e.g., hyphen or dash).

4. Re-sync the modified product names through Webgility Desktop.

5. Attempt to create items in QuickBooks again.

Key Steps:

1. Identify products with colons in their names.

2. Modify product names in Shopify.

3. Replace colons with acceptable characters.

4. Re-attempt the item creation process.

If you have any questions or need more help, please contact our support team.

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