Please upgrade your Webgility Database to continue

This article helps Webgility Desktop users understand and resolve the error message “Please upgrade your Webgility Database to continue.” This issue is not caused by any specific action within the Webgility Desktop application. Instead, it is related to the performance and health of the Webgility Desktop database. Over time, as data is added, modified, or removed, the database indexes may become fragmented, which can slow down performance and prevent certain operations from running correctly. When this happens, the application may prompt users to upgrade or optimize the database. Reindexing or optimizing the database helps restore efficiency by defragmenting or rebuilding indexes. This article guides users through the steps to resolve the issue by running UnifyDBUpgrade, and also highlights the importance of keeping the Webgility Desktop application up to date to ensure optimal performance.

Error:

Cause of the issue:

This issue is not tied to a specific action in the application but it is related to the performance of Webgility Desktop’s database. This typically arises when the Webgility Desktop requires database reindexing. Over time, as data is inserted, updated, or deleted, indexes can become fragmented, leading to slower database performance. Reindexing helps restore the efficiency of the indexes by defragmenting them or completely rebuilding them which enhances the database performance.

Steps to fix:

Run UnifyDBUpgrade:

This process helps to enhance the performance of the Webgility Desktop Database and allows for reindexing in the event that an error has occurred. This should resolve the error.

Follow the steps in this helpful article on How to Run DB Upgrade & Utility

Note: If your Webgility Desktop application is not up to date, we recommend updating it to the latest version.

Follow the steps in this helpful article on How to Update Your Webgility Desktop Software