Overview:
If you encounter the error message "The customer you have specified has been deleted." while attempting to post orders in Webgility Desktop, this guide provides step-by-step instructions to resolve the issue effectively. This error typically arises when a customer record in QuickBooks is either deleted or altered, preventing Webgility Desktop from correctly linking the transaction.
Steps to Fix the Issue -
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Update Webgility Desktop to the Latest Version -
Ensure you use the latest Webgility Desktop version to avoid bugs and compatibility issues.
In the Webgility Desktop Update window, you can see the current version of your Webgility Desktop application and the new version available, as shown in the screenshot below.
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Use the "Check for Updates" option within Webgility Desktop. Refer to the detailed guide here: Update Webgility Desktop Using Check for Updates
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Alternatively, download the latest version manually if you encounter difficulties. Before proceeding, create a Webgility Desktop backup to secure your data. Learn how to create a backup here: How to Create a Database Backup
2. Reconnect Webgility Desktop with QuickBooks
Re-establishing the connection between Webgility Desktop and QuickBooks can often resolve communication errors. Follow these steps:
This step ensures all configurations are correct and synced.
Kindly follow the article
3. Perform a Fresh Download of QuickBooks Data
Refresh all data by downloading it from QuickBooks again to ensure changes in customer records are updated in Webgility Desktop.
Downloading the latest accounting data from QuickBooks ensures all updates and changes are synced with Webgility Desktop. Follow the guide here: How to Download the Latest Accounting Data from Scratch
4. Test Order Posting Again