1. Check if orders appear in New Orders in Webgility Desktop:
Open Webgility Desktop and check the New Orders tab. If the Scheduler is active, orders may first appear in the Scheduled tab.
Also check the Errors tab—open any failed order and review the History tab for the error message.
2. Test Your Store Connection.
Use this guide to test your Shopify connection:
Connection Help
Do not disconnect and reconnect the store unless advised—it will reset your data and settings.
3. Check Order Download Settings
- In Webgility Desktop, go to the Connections, open Sales Channels, then select Sales Channel Settings. Confirm that the correct order statuses are selected.
- Set a back-date to pull previous orders, then click Get New Orders.
- Also check the Archive, Posted, or Repository tabs to ensure the orders weren’t already downloaded.
4. Use Advanced Settings (if orders still don’t download)
- Navigate to Connections, go to Sales Channel, then open Advanced Settings.
Go to the Others tab. - Under Overwrite Shopify Order Download Settings, choose the appropriate order status and save.
5. Review Scheduler Logs:
Go to C:\Webgility\UnifyEnterprise\SchedulerLog on the machine where the Scheduler is running and open the latest Processing Log file for more details.
