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How to File a Claim with Webgility Insured Shipments
How to File a Claim with Webgility Insured Shipments

Lost your Webgility insured shipment? See how to file a claim.

Webgility Help Center avatar
Written by Webgility Help Center
Updated over a week ago

Claims Management

Webgility Insurance is powered by InsureShip, and InsureShip handles all claims.

Filing a Claim

To file a claim, call InsureShip at (866) 701-3654.

If a customer’s package is lost, InsureShip must give the carriers time to deliver the shipment (30 days for domestic and 45 days for international). After the time periods have been met, a customer may file for non-delivery claims. If damaged, the insured may file a notice of damage with InsureShip immediately. All claims must be filed within 90 days of the shipment date to be honored.


Once InsureShip has received a properly executed claim, the claim will be paid within 7-10 business days.

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