How to File a Claim with Webgility Insured Shipments
This article helps Webgility Desktop users understand how to file a claim for lost or damaged shipments insured through Webgility Desktop. It explains that InsureShip manages all claims for Webgility insured shipments and provides guidance on when and how to file a claim, as well as the expected timeline for claim payment.
Lost your Webgility insured shipment? See how to file a claim.
Claims Management
Webgility Insurance is powered by InsureShip, and InsureShip handles all claims.
Filing a Claim
To file a claim, call InsureShip at (866) 701-3654.
If a customer’s package is lost, InsureShip must give the carriers time to deliver the shipment (30 days for domestic and 45 days for international). After the time periods have been met, a customer may file for non-delivery claims. If damaged, the insured may file a notice of damage with InsureShip immediately. All claims must be filed within 90 days of the shipment date to be honored.
Payment
Once InsureShip has received a properly executed claim, the claim will be paid within 7-10 business days.