Overview:
This error usually occurs when you are trying to sync product quantities with QuickBooks to store or vice-versa.
Note: This error specifically occurs on Shopify store integration.
Troubleshooting Steps:
-
Ensure you are logged in as an Administrator/primary user in Webgility Desktop and QuickBooks.
-
Once done, navigate to “Connections” and then, “Accounting POS/ERP and sync settings.”
-
Then move to the Products section and look for the “Track inventory option” and checkmark it.
-
Select “Default inventory site location” and hit save and continue.
-
After that, go to “Connections” and look for “Get latest data and settings” and hit re-download data.
- Now re-attempt to sync quantities and this time quantities will synced for products.
If the problem persists, contact Webgility Support for further assistance.