All Collections
Webgility Desktop
Advice & troubleshooting
How to check system performance status in Webgility Desktop with the System Matrix
How to check system performance status in Webgility Desktop with the System Matrix

Check Webgility Desktop system performance

David Pond avatar
Written by David Pond
Updated over a week ago

If your Webgility desktop application seems to be slowing down, you can quickly identify what is causing the problem. Click on the system performance indicator icon on your Webgility desktop dashboard to see your performance status.

Click on the Performance Icon located on the top right of the Webgility Desktop application to access the system information.

The feature provides information related to RAM, available DISK space, CPU usage, and information about your Webgility database, its size, and performance.

Color Indications:

  • Green means that everything is good.

  • Red means there are some performance issues.

  • Performance Icon - The icon will turn red if a performance issue is found; otherwise, it will remain Grey in color.

The parameters are listed below, along with any associated troubleshooting.

Memory (RAM): If RAM is indicated in Red, you may have to run the Windows task manager and check if any apps are consuming too much RAM. You can also close any unused Web browser tabs to free up the RAM.

Disc Available (Main): If Disc Available shows up in Red, you may need to free up your system disk space. You may run the Windows inbuilt Disk cleaner to clear the disk, as it’s a really efficient tool. You may also remove unwanted files or programs that take up disk space.

CPU Usage: If CPU Usage is indicated in Red, you may start the Task Manager and check which apps have high CPU usage. You may want to close those apps or web browser tabs that are not in use. If nothing works, try restarting your PC.

Database (DB) Performance: If you find this in Red then refer to the below steps

  1. Click on the Open DB Utility.

  2. You will see the window below. You must close the Webgility application before selecting Yes, Run DB Utility.

  3. Once you are done running the DB Utility, your Webgility database performance will improve.

Did this answer your question?