Error “Cannot sync, since there are unposted orders containing these products”. “Please post your orders into QuickBooks before posting.”
The error message "Cannot sync since there are unposted orders containing these products. Please post your orders into QuickBooks before posting" usually occurs when there is an attempt to sync data between Webgility and QuickBooks, but there are unposted orders that contain products, you are trying to sync.
1). To search for the unposted orders, navigate to Orders> Search orders, apply the filter QuickBooks Status to Pending, and click on Search.
2). Once the list appears, you can click on the History tab of each order to check which tab the order belongs to.
3). If you want to post these orders to QuickBooks, post them into QuickBooks first, or move them to either the Canceled, Archived, Ignored or Trash tab.
4). Now navigate to Products> Settings, for the option, Assume the product is not Inorder when order status is, select all the options available and save the settings.
5). Once done, please try to sync the products, Webgility should now allow you to sync the products.
6). There is one more setting in Webgility that will allow you to Sync Items that are In Order.
7). InOrder settings allow you to sync quantity if the product is currently associated with an unposted order. This works for both automated sync and manual sync.
If the issue persists, please feel free to reach out.