Overview
Encountering difficulties when attempting to download QuickBooks products can be a hindrance to your business operations. This help article is designed to guide you through troubleshooting and resolving issues that may be preventing you from successfully downloading QuickBooks products.
Here is a common issue and a step to address QuickBooks Product Download Issues:
Change the Last Download Date
To initiate a new download of QuickBooks product, you may need to change the "Last Download Date" within Webgility Desktop. Follow these steps:
Step 1: In Webgility Desktop navigate to Connections in the menu options then goto Sales Channel and click on Advanced Settings. Then navigate to Application tab, clear the last download date for both QuickBooks and store items. Once done then click on Save and Close at the bottom.
Step 2: Now navigate to Products in the menu options and under QuickBooks section go to All Products and then click on refresh button and wait for the process to complete.
By changing the "Last Download Date" to the current date, you are indicating that you want to retrieve the most up-to-date product data from QuickBooks. This can help ensure that your product information is current and accurate in your records.
Additional Resources
If you're looking for more guidance on configuring products or managing QuickBooks product data within Webgility Desktop, we have a video resource available to assist you. You can watch the video here. This video provides a step-by-step demonstration of the process.
If the problem persists, contact Webgility Support for further assistance.