ErrorCode : 9999 - Order # 258811 Order rejected because item(s) LLS231 was not found in QuickBooks.
This help article guides Webgility Desktop users in resolving the "ErrorCode : 9999 - Order # 258811 Order rejected because item(s) LLS231 was not found in QuickBooks." in Webgility Desktop by refreshing product data from both the sales channel and QuickBooks. It instructs users to download the latest data, remove invalid product mappings, and remap items correctly before reposting the order.
Overview:
To fix this error, we recommend refreshing items and other data from scratch in Webgility Desktop from both Sales Channel and QuickBooks. This will create a new product list in Webgility Desktop, allowing us to eliminate any items that may have been deleted or have invalid mappings.
Troubleshooting ErrorCode:
Please follow the steps below to download QuickBooks and sales channel items from scratch:
1). Download the latest sales channel data & products in Webgility Desktop. Follow the steps in this helpful article on: How to Download the Latest Sales Channel Data & Products in Webgility Desktop
2). Next, download the latest accounting data from scratch. Follow the steps in this helpful article on: How to Download the Latest Accounting Data from Scratch - Webgility Desktop
3). Now navigate to Products > All Product for Sales channel > look for invalid mappings andf remove them. Then remap the required one with correct mappings. Follow the steps in this helpful article on: How to Un-map a Product in Webgility Desktop
4). Now try to post the order again. These steps should help resolve the issue and allow you to process your order successfully.