Cause of the error:
You may encounter the error message "Invoice was not paid yet." while trying to post a payout report to QuickBooks. This error typically occurs when there is an issue with the synchronization of the payment status of the affected orders.
Steps to resolve:
To resolve this error and successfully post the payout to QuickBooks, follow these steps:
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Unsync the Affected Orders:
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Identify the orders that are affected by the error.
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Unsync these orders to ensure they are not linked to the payout report when you attempt to repost it.
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Uncheck the "Create Payment While Posting Payout Report" Option:
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Go to Connection, click on the Accounting/POS option and then click on Sync Settings.
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Locate the option labeled "Create Payment while posting payout report," and uncheck it to prevent automatic payment creation during the payout process.
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Repost the Orders into QuickBooks:
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After unsyncing the orders and disabling the automatic payment creation, repost the orders into QuickBooks.
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At this point, both payments and refunds should be successfully recorded without triggering the error.
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Revert the Changes:
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Once the orders are successfully posted into QuickBooks, revert the changes you made (i.e., re-enable the option to create payments while posting the payout report and sync the orders again).
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Ensure the settings are as they were before encountering the error.
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Post the Payout Again:
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Attempt to post the payout report again to QuickBooks.
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This time, the payout should post successfully without encountering the "Invoice was not paid yet." error.
If the problem persists, contact Webgility Support for further assistance.