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Some of Your Orders Are Still Not Downloaded or Posted to Accounting

Learn how to solve error "Some of Your Orders Are Still Not Downloaded or Posted to Accounting"

 

Error:

 Some of Your Orders Are Still Not Downloaded or Posted to Accounting. So the payment was not created for those order related payout amount


Overview:

This error typically occurs when posting Shopify payouts to QuickBooks.

 


Steps to solve:

If you encounter this error while posting an order in Webgility, you can resolve it by adding a custom node in the apiConfig file.

Step 1: Navigate to the apiConfig.xml File

  • Open File Explorer on your computer.

  • Go to the following path: C:\Webgility\UnifyEnterprise\XML

 

  • Locate the file named apiConfig.xml.

     

Step 2: Edit the apiConfig.xml File

  • Right-click on apiConfig.xml and select Open With Notepad.

  • Scroll down to the last 3-4 lines of the document. Refer to the following screenshot.

  • Copy and paste the following customization node before the closing tags:

<CustomizationNode>SHOPIFY_SHOPCASH_CHARGE_ADJUSTMENT_AMOUNT</CustomizationNode

 

Step 3: Save and Restart Webgility

  • Click File menu and Save.

  • Close the file.

  • Log out of Webgility and log back in.

  • Try posting the order again.


 

If the problem persists, contact Webgility Support for further assistance.

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