Returned Items are not yet received in the settlement report. Please download the latest settlement report and try again.
Reason: This usually happens when the return information is not available either in the required order OR settlement report in the Webgility database but has been updated on Amazon Marketplace. So they need to be redownloaded again in Webgility before posting the settlement to Quickbooks.
Troubleshooting returned items are not yet received in the settlement report:
1). Close Webgility completely, turn off the Scheduler also (if running) and then on the same machine visit location C:\Webgility\UnifyEnterprise\XML and look for a file with the named “Apiconfig”. Now right-click on it and open it with Notepad and change the nodes as mentioned below
2). <Logger>False</Logger> to <Logger>True</Logger> & <StandardLogWhenWarnLogLengthOver>1000</StandardLogWhenWarnLogLengthOver> to <StandardLogWhenWarnLogLengthOver>-1</StandardLogWhenWarnLogLengthOver>
Once done then save the file by going to File> Save.
3). Log back into Webgility and try to post the report again. Once you have received the same error, navigate to location C:\Webgility\UnifyEnterprise\ErrorLog and look for the latest Debug log, open the file with Notepad, scroll down to the bottom of the file details, and look for the order numbers which are getting affected.
4). Once you have the affected orders, go to the respective tab which has that order. If it is already posted to Quickbooks then undo sync it first and then re-download it.
5). Now go to the report and undo-sync it if partially posted, then re-download it.
6). Once done then try to post the report again and it should post successfully.
If the issue persists, please feel free to contact us.