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Advice & troubleshooting

Need a little nudge in the right direction? Look no further! In this section, we'll share our best advice and recommendations to help you make the most of the application.

How to Run DB Upgrade & Utility
How to Delete Increasing SQL Logs/Dump Files and Control Disk Space Usage, Preventing Them From Happening in the Future
How to Uninstall Webgility Desktop
How to Create a Database Backup and Restore It
Frequently Asked Questions: Assembly Items and Group Items
Batch Parser Error on Secondary Workstations
Troubleshoot a Database Upgrade
Get Help with Webgility Customization
How to Whitelist Webgility.com with Your Email Provider
How to check system performance status in Webgility Desktop with the System Matrix
How To View the Current Version on Webgility Desktop
Webgility Freezes/Not Responding
Unable to Create a Backup of the Webgility Desktop Database
Your session has expired as you have been inactive, Webgility will need to be restarted
The type initializer for ‘wg.eCC.Data.DataFactory.ConnectionFactory’ threw an exception
Event ID: 7024 The SQL Server (MSSQLSERVER) service terminated with the following service-specific error: The data is invalid
How to Test Your Store Connection in Webgility Desktop
How to check the Primary Database Name for Webgility Desktop
Invalid column name "IsDutiesAsLineItem" There was a mismatch error in executing this application to fix this you will need to update your WD Software and upgrade your database on your primary computer.
Error While Running DB Utility
Number of Parameter Count and Value Count is Not Same on Dashboard
Unify encountered an error. Invalid column name 'AccountId". Invalid column name "TestMode". Invalid column name 'SubStoreID'.
Unable to execute file C:\Webgility\UnifyEnterprise\Unify.exe
WebgilityDownload.zip isn't commonly downloaded. Make sure you trust WebgilityDownloader.zip before downloading
How to Solve Performance Issues with Webgility Desktop
How to Resolve Issues During SQL Installation
How to Resolve Login Issues in Webgility Desktop
Unable to Launch Webgility Desktop
How to Resolve Installation Issues with Webgility Desktop
Resolve Issues with QuickBooks Customer Download in Webgility Desktop
Operation Timeout Error in Webgility Desktop
Troubleshooting Error Code 5020 : Permission denied error to access this sign in again or contact the administrator.
Failed to load msxmlsql.dll
Webgility can't access QBs, please make sure QuickBooks is running and there is no notification window open and then try again
Post to Quickbooks failed due to There was an error when composing the address in “” Quickbooks Error message: There is not enough address lines to compose the address. Please rearrange the individual fields, so that they can fit in the 5-lines block
There is an invalid reference to QBs items in the sales receipt line: QBs error message: Invalid argument the specified record does not exist in QBs
There is an invalid reference to QuickBooks Customer in the sales receipt. QuickBooks error message: The currency of the account must be either in home currency or the transaction currency
Error while creating an invoice, product service assigned to this transaction has been deleted
The transaction could not be saved because the quantity on hand of item <itemSKU> would go negative to -1 on
The version of QBXML that was requested is not supported or is unknown
Business validation error: The action could not be completed because another user was creating, editing or deleting a transaction with inventory products at exactly the same time.
Order rejected because available quantity is not enough to fulfill this order.
QuickBooks- Unrecoverable Error
Invoices are being generated as unpaid and marked as past due
Post to QuickBooks failed due to an attempt was made to modify a Sales Receipt with a date that is on or before the closing date of the company
Warning: Please verify all of your data and settings
Access Violation with QuickBooks POS
Can’t Connect to Database
Exception of Type ‘System.OutOfMemoryException’ was thrown.
Error - System.Data.OleDb.OleDbException (0x80004005): [DBNETLIB][ConnectionRead (recv()).]General network error
The Version of QBXML Requested is Not Supported
Post to QuickBooks POS failed due to Node SalesReceiptAddItem. Item Not Found
Improve Performance of Webgility Desktop
How to Troubleshoot Webgility Desktop Add-On Computer Connection Issue
SQL Server does not exist or access denied
Restart SQL Services
How To Put SQL Services On Network
How to move the Webgility database to a new computer
CREATE DATABASE permission denied in database ‘master’ - while Installing Webgility Desktop and creating a new database on migration
Database 'UnifyDB' already exists. Choose a Different Database Name
Price Levels Not Downloading from QuickBooks
Unify Encountered an Error. Could Not Load File or Assembly 'Microsoft.SqlServer.BatchParser.dll or One Of Its Dependencies. The Specified Module Could Not Be Found
The provider could not determine the Double value. For example, the row was just created, the default for the Double column was not available, and the consumer had not yet set a new Double value.
Windows Cannot Complete the Extraction, the Destination File Could Not Be Created
Orders Not Posting to QuickBooks: "Index Was Out of Range. Must be Non-Negative and Less Than the Size of the Collection Parameter Name Index" Error
How to Run Webgility & QuickBooks Applications as Admin
Unhandled exception has occurred in your application. If you click Continue, the application will ignore this error and attempt to continue. - Webgility Desktop
The Remote Name Could Not Be Resolved ‘portal.webgility.com’ - In Webgility Desktop While Logging/Navigation
Post to QuickBooks Failed Due to There is an Invalid Reference to QuickBooks AR Account "Account receivable" in the Invoice. QuickBooks Error Message the Currency of the Account must be either in the Home Currency or the Transaction Currency
The Quantity On Hand of [item name] at Inventory Site [site name] Will Go Negative
Webgility Was Unable to Find the Specified A/R Account in QuickBooks
Error: Exclusive Access Could Not Be Obtained Because the Database is in Use. Restore Database is Terminating Abnormally
Error: Cannot Open Backup Device. Operating System Error (Access Denied). Backup Database is Terminating Abnormally
Troubleshooting Webgility and WooCommerce Integration Issues
Error: The requested connection type could not be found.
Webgility Was Unable to Install/Create an SQL Database
Webgility Desktop: Resolving SQL connection disconnected issues
Error: Can not drop the index 'Store_Manufacturer.ManufacturerID'
Error: SQL Server (MSSQLSERVER) Service Termination (Event ID: 7024)
Error: The system cannot find the file specified
Error: Settings to access printer "HP Colour LaserJet MFP M277dw (0FBA78)" are not valid.
Scheduler or Webgility Desktop is not working on Rightworks
Error: A Driver Can't Load on This Device
Error: The user you are trying to log in with is already logged in from another machine
Error: The order amount is lower than the settled amount
Error: There is no disk in the drive
Error: Handled Exception Could not load file or assembly 'DataProviderBusiness, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified.
Can't Access Webgility Desktop on Summit Platform? Here's How to Fix It
Login timeout expired
Could not allocate a new page for database 'UnifyDB' because of insufficient disk space in file group 'PRIMARY'. Create the necessary space by Dropping objects in the file group, adding additional files to the filegroup
Post to QuickBooks failed due to Object “80000041-1722960095” specified in the request cannot be found.
Error: "The Wait Completed Due to an Abandoned Mutex"
Error: Could not allocate a new page for database “UnifyDB”
How to Resolve Order Posting Error Due to Special Character in Customer Name
Error - "Webgility has stopped working, please contact Webgility support team for more information"
Error: Please upgrade your Webgility database to continue
Invalid column name "FlexiOrderPostingCriteria". There was a mismatch error in executing this application. To fix this you will need to update your Webgility Database Software and upgrade your Database on your primary computer.
Store Procedure does not exist: SP_GetAllProfileSpecificDetails_Scheduler
The database was backed up on a server running version 16.00.1135. This version is incompatible with the current server, which is running version 13.00.4001. RESTORE DATABASE has terminated abnormally.
Store procedure does not exist: SP_Get_order_count
Please upgrade your Webgility Database to continue
[DBNETLIB][ConnectionOpen (SECDoClientHandshake()).]SSL Security Error
Error in Upgrading Unify Database Item has already been added. Key in dictionary: 'CustomizationNode' Key Being added: 'CustomizationNode'
How to manually install SQL Server 2022 for Webgility Desktop.
The network path was not found.
Out of disk space. Free some disk space and retry
Fees & Payouts
Amazon Settlement Stuck at Refund Posting
Order Total is Less Than Settled Amount in the Settlement Report, Please Redownload Order
Expenses Post to QuickBooks Failed Due to There was an Error when Saving a Check. QuickBooks Error Message: Sales Tax Detail Line Must Have a Vendor.
Returned Items are not yet received in settlement report. Please download the latest settlement report and try again.
Error: The Order Amount is Different from the Payout Amount
Error: Invoice Not Paid Yet
Resolving Payout Posting Error
Error: "Payment Creation Failed" while posting Amazon settlement report or Shopify Payout
Error: Refund not available for this order. It seems the refund is downloaded as a line item.
Order has item overpayment which not found in Quickbook
Date or amount does not match with the payment transaction attached with Invoice but the GUID matched.
The order which you are trying to post contains the value of (Giftwrap/Discount/Shipping Charges) amount. You do not have the required settings to record those in accounting. This may cause a discrepancy between your sales channel and accounting.
Payout posting error: Transaction is already in use.
Fix the error: "Payout is Partially Posted to QuickBooks" Error
Error in posting orders: The order is currently in Pending status
Unable to post Shopify payout - There is an invalid reference to the payment method "unknown" in the received payments. Quickbooks Error Message: Invalid Argument. The specified record does not exist in the list.
Error while posting Amazon Settlement Report - Order no. is in ignored status
Payment Status is Unpaid. Please Post the Settlement When the Order Gets Paid
Settlement not found on your Amazon Seller Central. Please reverify it or download settlement by date range
Invoice Link for Payment Transaction Not Found
There must be few reasons due to which payments were not posted. Please select an option to create payments from Webgility
Invoice is not paid yet so credit memo will not generate
Please open QuickBooks in Single User Mode to Make Inventory Adjustments
Error while posting fees for payoutID, expenses post to QuickBooks failed due to there is an invalid reference to QuickBooks CheckExpenseLineitemAccount "Shopify Fee" in the Check Expense Line.
Error while add payment for Settlement as few invoices QBTxnID Not Found in QuickBooks