All Collections
Webgility Desktop
Advice & troubleshooting
The transaction could not be saved because the quantity on hand of item <itemSKU> would go negative to -1 on
The transaction could not be saved because the quantity on hand of item <itemSKU> would go negative to -1 on

Learn how to resolve this error when posting the order to QuickBooks

Webgility Help Center avatar
Written by Webgility Help Center
Updated over a week ago

Overview:

This error typically occurs when your QuickBooks Desktop application is configured to disallow negative quantity adjustments.

Troubleshooting

  1. Log in to QuickBooks as an admin and ensure that you are in single-user mode.
    ​

  2. Click Edit > Preferences > Item and Inventory > Company Preferences > Warn if not enough inventory to sell > disable the option “Don’t Allow Negative quantities” and select other available options as per your requirement > OK.
    ​

  3. Once done then try to post the order again from Webgility Software.

Feel free to reach out to Support by initiating a chat if the issue persists.

Related Articles
Inventory Error When Posting to QuickBooks Desktop
Post to QuickBooks failed due to an error when converting the price "-20.89" in the field "item cost".
Error while creating an invoice, product service assigned to this transaction has been deleted
Order rejected because available quantity is not enough to fulfill this order.
Error Loading Transaction - Please try again later
Did this answer your question?