Encountering difficulties when trying to launch Webgility Desktop can be frustrating. This help article is designed to guide you in troubleshooting and resolving issues that are preventing the application from launching.

Here are some common problems and steps to address Webgility Desktop Launching Issues:

Webgility Desktop often requires administrative privileges to launch successfully. Ensure that you are logged in with an account that has administrator rights on your device. If you don't have the necessary permissions, consult with your IT department or system administrator to grant them.

If you have antivirus software installed on your computer, it may block Webgility Desktop from launching. Follow these steps to resolve this issue:

Temporarily Disable Antivirus: You can temporarily disable your antivirus software and then attempt to launch Webgility Desktop. If the software launches successfully with the antivirus disabled, you may need to configure your antivirus to allow Webgility to run without interference.

Add Webgility to Your Antivirus Exemption List: Alternatively, you can add the Webgility installation folder to your antivirus software's exemption list. To do this, add C:\Webgility to the exemption list and then restart Webgility Desktop. This should prevent the antivirus from interfering with the application.

If your QuickBooks company file is hosted with a provider such as RightNetworks (Rightworks) or Summit Hosting, and you are experiencing issues with launching Webgility Desktop, it is advisable to contact your hosting provider for customer support. They may have specific procedures or requirements for running applications in their hosted environment. Learn more about working with Rightworks for Webgility Desktop here.

If you've followed the steps above and are still encountering problems with launching Webgility Desktop, don't hesitate to reach out to Webgility support at support@webgility.com OR initiate a support chat from the in-app chat feature for further assistance.

Our support team is dedicated to helping you resolve any issues and ensuring that you can use Webgility Desktop effectively for your e-commerce business needs. Your satisfaction is our priority, and we're here to support you every step of the way.