Warning Message:
Cause:
Ensure to double-check all your data and settings, as various reasons can lead to this error.
Troubleshooting Steps:
1. If credit memo settings are enabled, but under Integration > Store > Settings, 'Do not download return' is enabled, disable it to resolve the issue.
2. For refund posting (Item price), ensure that the deposit is selected. If under Integration > Store > Settings, 'Do not download return' is disabled, enable it.
This step is crucial as return orders are downloading, but we are posting the returns as check-deposit. In the case of a check deposit, a return download is not required.
3. To investigate further, go to C drive > Webgility > Unify Enterprise > Error logs. Open debug logs, scroll down and check for any error messages.
If the problem persists, don't hesitate to contact Support by starting a chat.