How to Resolve QuickBooks Product Download Issues in Webgility Desktop
Encountering difficulties when attempting to download QuickBooks products can be a hindrance to your business operations. This help article is designed to guide you through troubleshooting and resolving issues that may be preventing you from successfully downloading QuickBooks products.
Here is a common issue and a step to address QuickBooks Product Download Issues:
Change the Last Download Date
To initiate a new download of QuickBooks product, you may need to change the "Last Download Date" within Webgility Desktop. Follow these steps:
Go to "Integrations> Stores> Advanced Settings" within Webgility Desktop.
Locate the "Last Download Date for QuickBooks Item" setting and change the date to today's date.
After updating an item in QuickBooks or adding a new one, attempt to download the products again.
By changing the "Last Download Date" to the current date, you are indicating that you want to retrieve the most up-to-date product data from QuickBooks. This can help ensure that your product information is current and accurate in your records.
Additional Resources
If you're looking for more guidance on configuring products or managing QuickBooks product data within Webgility Desktop, we have a video resource available to assist you. You can watch the video here. This video provides a step-by-step demonstration of the process.
If you've followed the steps above and are still encountering problems with downloading your QuickBooks products in Webgility Desktop, don't hesitate to reach out to Webgility support at support@webgility.com OR initiate a support chat by in-app chat feature for further assistance.
Our support team is dedicated to helping you resolve any download issues and ensuring that you can effectively manage your QuickBooks product data for your business. Your success is our priority, and we're here to support you every step of the way.