Resolve Sales Channel Connection Issues with Webgility Desktop
Encountering difficulties when trying to establish a connection with your sales channel can be a roadblock in your e-commerce operations. This article is designed to guide you through troubleshooting and resolving issues that may be preventing you from successfully connecting your sales channel.
Here are two common issues and steps to address Sales Channel Connection Issues:
1). Check Your Credentials
Before you can successfully connect to your sales channel, you need to ensure that your credentials are accurate. This includes your login URL, username, password, and API token for the specified sales channel. Follow these steps:
Go to "Integrations> Stores> Manage Stores" within Webgility.
Click "Edit Connection" for the sales channel that is experiencing the connection issue.
Then click on the Action button for the required sales channel facing the issue and then “Test Store Connection” to establish the connection.
Once you've been connected successfully, please proceed to update the sales channel data.
Verifying the accuracy of your credentials is crucial to ensuring a successful connection with your sales channel. Make sure that you have the correct login URL, username, password, and API token for your specific sales channel.
2). Antivirus Software Exemptions
Sometimes, antivirus software can interfere with the connection process. To prevent this, add C:\Webgility to your antivirus software's exemption list. After making this change, restart the Webgility software.
Adding the Webgility software to your antivirus exemption list can prevent it from being mistakenly flagged as a security threat, which can hinder the connection process.
Additional Resources
If you're looking for more guidance on sales channel connections, you can find video resources on this topic. Check out the videos on sales channel connections here. These videos provide step-by-step demonstrations of the connection process.
If you've followed the steps above and are still encountering problems with connecting your sales channel to Webgility, don't hesitate to reach out to Webgility support for further assistance.
Our support team is dedicated to helping you resolve any connection issues and ensuring that you can effectively manage your sales channel for your e-commerce business. Your success is our priority, and we're here to support you every step of the way.