All Collections
Webgility Desktop
Advice & troubleshooting
WebgilityDownload.zip isn't commonly downloaded. Make sure you trust WebgilityDownloader.zip before downloading
WebgilityDownload.zip isn't commonly downloaded. Make sure you trust WebgilityDownloader.zip before downloading

WebgilityDownload.zip isn't commonly downloaded. Make sure you trust WebgilityDownloader.zip before downloading

David Pond avatar
Written by David Pond
Updated over a week ago

WebgilityDownload.zip isn't commonly downloaded. Make sure you trust WebgilityDownloader.zip before downloading

Scenario:

Some users are experiencing the ‘File is not commonly downloaded and might be dangerous. Make sure you trust the file before you open it‘ error every time they attempt to download certain files. This type of issue is most commonly encountered when users attempt to download executable zipped files and BAT scripts. In this case, it is Webgility Desktop installer (in compressed format).

Reason:

Web browsers (especially Google Chrome) have a built-in antivirus scan that is programmed to analyze every file before the download is initiated through the Chrome Browser. Users can expect to face this issue if they try to download files that Google deems unsafe or potentially dangerous.

Note: Google maintains a database of files that are associated with malware and adware. If the file you are trying to download is featured on this list, you will get this error message when you try to download the suspicious file.

Troubleshooting:

If you get this error as a simple user attempting to download a file, keep in mind that you have two options:

1). You can click on Discard to prevent the download from starting (If you do not wish to download the file).

2). If you wish to download the file then

a). you can click on the arrow icon and then click on Keep to start the download despite the warning that you just received and this will download the file for you.

b). Sometimes it gives you three dots so click “Keep” in three dots and then it'll ask you to delete/cancel and show more in show more click “Keep Anyway” option and it should download the required file for you.

Did this answer your question?