Endicia Dazzle: Output file is not generated. Please check settings properly
The reason for this error message is that the output file has not been generated due to incorrect settings. The settings may be misconfigured, or some required settings may be missing or improperly set up, preventing the output file from being generated.
It is important to check all the settings related to the output file generation process to identify and resolve the issue. Some of the common reasons for this error message may include incorrect file name, incorrect file type, missing file path, insufficient permissions, or incorrect output file location.
By checking and correcting the settings, the issue can be resolved and the output file can be generated successfully.
Troubleshooting:
1). Verify the following location paths in Endicia Dazzle software by going to Preferences> Options:
Endicia Dazzle installation folder.
Endicia Dazzle Layout folder.
Endicia Dazzle XML folder location (usually available under Options > Premium Service).
2). Once you have verified the location paths mentioned above, update them in the Webgility software.
From primary Webgility user, navigate to Integrations> Shipping Settings> Endicia Dazzle, update the location paths for Dazzle installation folder, Dazzle Layout folder & Dazzle xml folder, save and close. After updating the settings, try the shipment again.
For add-on Webgility users, navigate to Shipping> Endicia Dazzle> Printer and Labels , update the location paths for Dazzle installation folder, Layout folder & XML folder, save and close. After updating the settings, try the shipment again.
By following these troubleshooting steps, you should be able to resolve the error and generate the output file successfully. If you still face any issues, please reach out to our support team for assistance.