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Batch Parser Error on Secondary Workstations

Learn how to address the batch parser error during login after a software update.


Symptom

While Webgility attempts to load, Webgility may encounter a Batch Parser error preventing the user from successfully opening Webgility.
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Cause

This occurs when multiple installations of Webgility are used. After updating each workstation to the latest version, each workstation will attempt to update the database upon launch. If the database has already been updated by another workstation, the Batch Parser error may occur.
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Resolution

On the workstation or workstations receiving the error take the following steps:

  1. If Webgility is open, close the application.

     

  2. Navigate to the following location In Microsoft Windows: C:\Webgility\UnifyEnterprise\xml

     

  3. Locate and delete the file Updatedb.txt

     

  4. Restart Webgility.