Unable to Connect to Amazon Sales Channel
There are a few possible reasons for seeing this error message when trying to connect to your Webgility Application with your Amazon sales channel.
1). Your Amazon account credentials may be incorrect. Double-check your username and password and try again.
2). Your Amazon sales channel may be down or inactive. Check the status of your sales channel in the Amazon Seller Central dashboard and make sure it is active.
3). Your Webgility account may not have the appropriate permissions to access your Amazon sales channel. Verify that your account has the necessary access and try again.
4). You may have exceeded the maximum number of allowed connections for your Amazon sales channel. Check the Amazon connection limit in your Webgility account and make sure it is not exceeded.
Error Message:
Unable to connect
Troubleshooting:
Check the Amazon sales channel connection, please refer to the steps mentioned in the help article. Here
If you still see the error, please reauthenticate the MWS Authorization Token on Amazon.
Login to Amazon as Admin and go to Settings> User Permissions
Then go to Third-party developer and apps and click on Vist Manage Your Apps
You will then be redirected to Manage your Apps screen. Scroll down to the Developer name Webgility and click on Renew Authorization
Once you Renew Authorization, test the Amazon sales channel connection again. See the help article Here
Please feel free to let us know if you still have any questions or need assistance.