If you are seeing a "Business Validation Error" while posting orders from Webgility Desktop to QuickBooks, it means that there is an issue with the data being synced between the two programs. Here are some of the most common reasons this error might occur:
Data format issues: QuickBooks has specific requirements for data formatting, and if the data being synced from Webgility Desktop does not meet those requirements, the "Business Validation Error" may occur. This could be due to missing or incorrect information, or data in the wrong format.
Account mapping issues: If the account mapping between Webgility Desktop and QuickBooks is not set up correctly, this can also cause a "Business Validation Error". This could be due to incorrect or missing mapping for items, accounts, or customers.
QuickBooks version compatibility: QuickBooks versions have different data formatting and requirements, and if the version of QuickBooks being used is not compatible with the version of Webgility Desktop, it can cause a "Business Validation Error".
Data integrity issues: If there are data integrity issues within QuickBooks, such as damaged or corrupted files, this can cause a "Business Validation Error" when syncing with Webgility Desktop.
Syncing frequency: If you are trying to sync too many orders or data at once, it can cause a "Business Validation Error" due to data overload or timeout issues.
Error Message
Error while creating Sales Receipt: Business Validation error, Enter a transaction amount that is zero or greater.
This error usually occurs in the case of Quickbooks when any of the Discount/Coupon/Gift Card values are greater than the subtotal.
Troubleshooting:
1). You need to verify the order details at the sales channel the total of the order should not be negative instead it should be either zero or positive including all the components like item price, tax, discounts, coupons, OR gift cards. If the Discount/Coupon/Gift Card concessions exceed the subtotal of the order, they can cause a negative transaction amount. Quickbooks does not allow a negative transaction value to be posted causing the business validation error.
2). So you will need to fix the order total value (it should be either zero or positive) at the sales channel and then re-download it into Webgility to post it OR fix it directly in Webgility and then post the order to Quickbooks.
If the issue persists, please contact Webgility Support.