Error Message:
"Unable to cast object type 'wg.eCC.DTO.baseShippingRegistration' to type 'wg.eCC.DTO.FedexClientDetailsDTO'"
Description:
This error occurs when the system attempts to convert (or "cast") an object from one type to another incompatible type, specifically from wg.eCC.DTO.baseShippingRegistration to wg.eCC.DTO.FedexClientDetailsDTO. This typically happens when the program expects a certain object type (in this case, FedexClientDetailsDTO) but receives a different one (baseShippingRegistration).
Troubleshooting Steps:
1). Check Shipping Integration Settings:
Navigate to Integrations in the Webgility software.
Select Shipping and then Stamps.
Click on Test the connection to ensure the integration is properly set up.
Click Save and continue.
2). Verify Shipping Rules:
Click on the Shipping tab and then click on the Automation Rule.
Confirm that all settings are configured correctly.
Save your changes and close the window.
3). Reattempt Shipment Processing:
After verifying the settings, attempt to process the shipment again.
If you continue to encounter issues, please reach out to our support team for further assistance.
Still facing issues?