Description:

Encounter the "Invalid Reference to Quickbooks Customer" error in Webgility? This issue typically arises when customer-related data in the Webgility Software database doesn't match Quickbooks. In simpler terms, recent changes made to customer data in Quickbooks might not have been updated in the Webgility Software database, resulting in an invalid reference error due to data mismatch.

Error Message

There is an invalid reference to Quickbooks customer.

Troubleshooting

Method 1

1). From your Webgility Desktop Software navigate to Integrations> Get latest data and settings> Download Quickbooks Data and Settings> Download data.

2). Once done try to post the order again.

Method 2

1). From your Webgility Desktop Software navigate to Integrations> Get latest data and settings> Download Quickbooks Data and Settings> select Re-Download All Data.

2). Webgility will ask for your confirmation with a notification popup as shown below so you will need to click on Yes and wait for the process to complete.

3). Once done, try to post the order again.

If the issue still persists, please feel free to contact Webgility Support.

Expenses post to Quickbooks failed due to there is an invalid reference to Quickbooks CheckExpenselineitem account "" in the Check Expense line. Quickbooks error message: Invalid argument. The specified record does not exist in the list

There is an invalid reference to QBs items in the sales receipt line: QBs error message: Invalid argument the specified record does not exist in QBs

There is an Invalid Reference to QuickBooks Item in the Invoice Line. To Fix this Error Simply Download the Most Recent Data

Post to QuickBooks Failed Due to There is an Invalid Reference to QuickBooks AR Account "Account receivable" in the Invoice. QuickBooks Error Message the Currency of the Account must be either in the Home Currency or the Transaction Currency

Error: there is an invalid reference to the QuickBooks item "shipping income" in the invoice line. QuickBooks error message: invalid argument