Order total is less than settled amount in the settlement report, please redownload order
The error message you're seeing indicates that the total amount of the order that you're trying to settle is less than the amount that has already been settled. This may happen for a variety of reasons, such as refunds or adjustments to the order.
To resolve this issue, you should try redownloading the settlement report and checking the details of the settled amount to ensure that it matches the total amount of the order. If there are any discrepancies, you may need to contact the payment processor or the merchant to investigate further.
It's also important to ensure that you're settling the correct amount for each order and that you're keeping accurate records of all transactions to avoid any future discrepancies or errors. This usually happens when the settlement report contains pending orders still waiting for settlement.
Error Message
Order total is less than settled amount in the settlement report, please redownload order
Troubleshooting order total is less error:
1). In Webgility Desktop software open the Amazon seller profile and search the orders in the ignore tab in Webgility Software related to the required settlement report. Please refer to the link to find Ignored view in Webgility, LINK
2). Now move those orders from Ignore Tab to the New Orders tab.
3). Compare the item price on the order at the Amazon seller account and update the same price on the item (showing zero) on the order in Webgility Desktop and save it.
4). Now post the orders first. Once done then post the related settlement report.
If the issue still persists, please feel free to contact Webgility Support.