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Troubleshoot Amazon FBA Orders Not Downloading

A solution to Amazon FBA orders not being downloaded.

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Written by Webgility
Updated over 2 weeks ago

Troubleshoot Amazon FBA Orders Download Issue

If your Amazon FBA orders are not downloading into Webgility, follow the steps below to troubleshoot and resolve the issue.

Step 1: Check Your FBA Settings in Webgility Desktop

Navigate to Connections, then Sales Channel, and select Manage Sales Channel.

Ensure that the option Enable Fulfillment by Amazon (FBA) is selected. This setting allows Webgility to download FBA orders from your Amazon store.


Step 2: Verify Your Amazon Sales Channel Connection

Make sure your Amazon store is properly connected to Webgility.

Follow the steps in this helpful article on How to Test Your Store Connection in Webgility Desktop


Step 3: Download Orders by Date Range

To manually download orders from a specific date:

  • Navigate to Home in Webgility Desktop.

  • Click the dropdown next to the Get New Order button at the bottom.

  • Choose Order by Range

  • Select the desired date range.

  • Click Save.

  • Once done, click Get New Order to begin the download process.

Note: The download may take a few minutes depending on the number of orders.


If the problem persists, contact Webgility Support for further assistance.

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