Overview:
The "Number of Parameter Count and Value Count is Not Same on Dashboard" error typically occurs when multiple computers are running Webgility with different software versions. Here’s a step-by-step guide to resolve this issue efficiently.
Steps to Troubleshoot
1. Verify the Webgility Version Across All Computers
To ensure compatibility, check the version of Webgility installed on all computers:
Navigate to Help and then click on Terms and Privacy within the Webgility application.
If different versions are detected, proceed with the steps below.
2. Create a Backup of Your Webgility Application
Before updating, it is recommended to back up your Webgility data.
Follow the instructions provided in this article to create a secure backup.
How to Create a Database Backup and Restore It
3. Update Webgility to the Latest Version
Ensure all computers running Webgility are updated to the latest version.
Use the steps provided in this update guide to install the most recent release.
For Right Networks/RightWorks Users
If you are using a cloud hosting service like Right Networks or RightWorks, follow these additional steps:
Confirm that the Webgility version on your hosted environment is up to date.
If the version is outdated, contact Right Networks support to request an update.
Use this link to reach Right Networks support: Contact Right Networks Support.
If the application is already on the latest version, proceed to run the database upgrade as detailed below.
How to Run the UnifyDBUpgrade
Running the UnifyDBUpgrade optimizes the Webgility database and resolves errors by reindexing. Follow these steps:
Steps to Run the UnifyDBUpgrade:
Close the Webgility Software:
Shut down the Webgility software and Scheduler on all machines.
Ensure all Webgility-related processes are terminated.
Locate the UnifyDBUpgrade File:
On the primary computer (hosting the Webgility database), navigate to:
C:\Webgility\UnifyEnterprise
Find the file named UnifyDBUpgrade.
Run the Upgrade:
Double-click the file to execute it.
Wait for a success pop-up indicating the database upgrade is complete.
Close the pop-up and log back into Webgility.
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