Webgility Desktop Multi-Sync not Working

The multi-sync process usually applies if there is more than one sales channel present in Webgility Desktop Software. This feature uses Quickbooks as Master data for both price and quantity by default.

1). On the Webgility machine that is running the Scheduler automation, go to the System Tray and look for the Webgility icon, right-click on it, and select Stop and Exit until it is completely closed. (The clock sign on the Webgility Dashboard should turn grey)

2). From Webgilty Desktop navigate to Products> Settings> Automation Rules, and verify the quantity field you want to sync from Quickbooks (On-hand or Available). Select the sales channel to sync with Webgility & make sure all the required sales channel profiles you want to enable Multi-Sync on are selected. Select the Sync Frequency (30 Mins is recommended) and Save. Once done restart the Scheduler and monitor the Scheduler logs. Once the first cycle has been completed verify if the items have been synced at the respective sales channels.

3). If you encounter an issue, it might be that Webgility is running on an older software version. Please make sure you are up to date with the latest version available on your Webgility Portal Account. Once done verify all the steps mentioned in step number 2 above, restart the Scheduler, and monitor the Scheduler logs. Please refer to this link for help upgrading Webgility to the latest version. LINK

Feel free to reach out to us for help if you run into any issues.