Order already posted in accounting so we are not able to find that transaction in accounting and also not able to post the order in accounting.
This error occurs when an order is redownloaded in Webgility without unsyncing the previously posted transaction in accounting. This leads to issues where the order is not found in accounting and cannot be posted again.
Cause:
Redownloading Orders Without Unsyncing:
If an order is redownloaded without first unsyncing the existing transaction or if the order update is accepted without selecting "Undo Sync" when prompted, Webgility treats the order as new. However, when attempting to post it again, it detects the original transaction in QuickBooks via its internal GUID.
Solution:
1). Check Webgility Order History:
Open Order History in Webgility.
Find the old invoice number associated with the order.
2). Locate and Delete the Transaction in QuickBooks:
Use the invoice number found in Webgility to locate the original transaction in QuickBooks.
Delete the transaction in QuickBooks.
3). Repost the Order:
After deleting the transaction in QuickBooks, go back to Webgility and try posting the order again.
By following these steps, you can resolve the issue and successfully post the order to QuickBooks.
Still facing the issue?