Overview:
This typically occurs when there is an outstanding balance for the customer in the QuickBooks invoice.
Troubleshooting:
1). In the Webgility app navigate to Integrations > Accounting > Posting Settings > Orders > Posting Rules > Select the transaction type for posting orders > Invoice > Setup > Check and make sure “Mark invoice paid?” is selected.
You can also try to save the configuration by clicking on Save > Save and Continue.
2). In Webgility click Integrations > Stores > Advance Settings > Additional Settings > check the box for “Do not apply auto payment” > Save and Close. Once done then try to post the order again.
3). If the problem continues, go to Integrations > Accounting > Posting Settings > Orders > Posting Rules. Ensure that the box for "Create payment while posting payout with payment date as payout date (for invoice only)" is unchecked.
Save the changes and proceed.
4). Attempt to post the order again, and it should now generate payments for the invoices.
If the problem persists, don't hesitate to contact Support by starting a chat.