Error: "Order Total Must Not Be Negative" in Webgility Desktop
Cause of the error:
This error occurs when the total amount of an order is negative, often due to incorrect refund setup in Webgility.
Troubleshooting Steps:
01. Check Refund Settings in Webgility:
Navigate to Integrations, then Stores, then Settings, and select Download Settings.
Enable the option: "Get refund and record in".
Select a discount or non-inventory item from QuickBooks.
Click Save & Continue.
02. Redownload and Repost the Order:
Go to the Order section and redownload the problematic order.
Order Re-download in Webgility DesktopAfter downloading, attempt to post the order again. It should now post successfully.
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