Intro:
If you see the error message, "The provider could not determine the Double value," during the installation of Webgility, it typically means there’s an issue with permissions or outdated files. This guide will walk you through the steps to resolve this error and successfully install Webgility.
Causes of Issues:
Permissions Issue: The error often occurs if the installation process is blocked by permission settings, preventing new files from replacing old ones.
Outdated Files: The installation directory may contain outdated files that are interfering with the setup.
Conflicting Software: Antivirus or firewall software might be blocking the installation process.
Steps to Resolve the Error:
1). Reboot Your Machine:
Action: Restart your computer to ensure all system processes are refreshed.
2). Prepare Installation Directory:
Action: Create a new installation directory and rename or move the old one.
How To: Right-click on the old installation folder, select "Rename," and add "_old" to the folder name. Create a new folder with the original name.
Following is the GIP showing the steps.
3). Download the Latest Version:
Action: Install the latest version of Webgility from https://portal.webgility.com/login.php.
Installation Guide for Webgility Desktop
4). Disable Antivirus/Firewall Temporarily:
Action: Temporarily turn off any antivirus or firewall software to prevent interference with the installation.
How To: Access your antivirus/firewall settings and disable protection.
Following is the GIP showing the steps.
5). Run Installer as Administrator:
Action: Right-click on the Webgility installation file and select "Run as Administrator."
How To: Locate the installer file, right-click, and choose "Run as Administrator" from the context menu.
Following is the GIP showing the steps.
6). Ensure Version Consistency:
Action: Verify that all machines using Webgility have the same version installed.
How To: Check the version number on each machine and update any that are running older versions.
Note:
If you continue to experience issues despite following these steps, please contact our support team for further assistance. It’s crucial to ensure that all systems using Webgility are updated to the latest version to avoid compatibility issues.
If you have any questions or need more help, please contact our support team.