Item Syncs Successfully But Still Shows Up in the Out of Sync Tab
Here are some possible reasons why an item may still appear in the "out of sync" tab:
Delayed sync: Sometimes there may be a delay in the sync process due to server load or other technical issues. In such cases, it's possible that the item may have synced successfully but is still being processed by Webgility. You can wait for some time and refresh the list.
If the quantity in QuickBooks is negative and you have selected the setting "set the quantity to zero if negative in QuickBooks," then Webgility will update the zero quantity on the store, but the item will remain under the out-of-sync tab because it will show QBs quantity as negative and zero on the store.
Check the item mapping to see if it shows under the mapping and matching product lists. Navigate to the Products menu> All Products> Filter and search the product under Mapping and Matching, if the product appears in both, you either need to delete the mapping or mark matching items inactive in QuickBooks and download the data.
Troubleshooting
Make sure Webgility Desktop is running the latest software version available on the portal. If not then upgrade Webgility.
Reconnect the Shopify Store by going to Integrations> Stores> Manage Stores> Action> Test Store Connection> Next> Save Store. Refer to the help article.
Now click Products> Settings> Sync Settings> Select the correct option for the field Use this store location> Save and close.
Now click Integrations> Stores> Advance Settings> Application tab> then clear dates for both the options Last download date for Quickbooks items & Last download date for store item> Save and Close. Refer to this help article
Once done navigate to Integrations> Get latest data and settings> Download Online Store Settings> Download Data. Refer to the following help article.
Now click Products> Shopify> All Products> click on refresh and wait for the process to complete. Once done then go to Quickbooks> All Products, click on refresh, and wait for the process to complete. Once done then check again.
Try to sync the items again. You should be able to sync items properly now. Feel free to let us know if you still need any assistance.