Troubleshoot a Deadlock Error When Downloading an Order

When utilizing Webgility Desktop across multiple machines for order downloads, users may encounter a "Deadlock Error."

This error arises when multiple machines attempt to access the Webgility scheduler simultaneously in order to download orders. As these processes are for the same pool of resources, they create a deadlock scenario wherein none of the processes can advance.

When there is a "Deadlock Error" the order downloading process is interrupted, potentially causing disruption to operations. Resolving this deadlock error often necessitates troubleshooting measures to identify the root cause and implement an effective solution. Doing so ensures the seamless functioning of the Webgility Desktop software.

If you’re getting a "Deadlock Error" while downloading orders with Webgility Desktop, follow these steps to fix it:
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Make sure your Webgility app is the latest version. This can fix bugs and improve performance. Check out the How to Update Your Webgility Desktop Software guide for help on updating.
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If you’re using Webgility on more than one computer, create an add-on user to avoid problems. This helps if multiple computers are trying to use the app at the same time. Check out the How to Create an Add-on User on Webgility Portal Account guide for instructions.
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You can adjust how many orders are downloaded at once to avoid deadlocks. Here’s how:

1). Go to Integrations:

Open your Webgility app.
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2). Select Stores:

Pick the sales channel you want to change settings for.

3). Go to Advanced Settings:

Find this in the settings menu.

4). Access Application:

Look for the application settings under Advanced Settings.

5). Choose Order Settings:

Find Order Settings in the menu.

6). Select a batch size:

In the "Download online orders in batches" dropdown menu, choose a larger batch size.

7). Save Changes:

Click "Save" to apply your new settings.

If you have tried the steps above and still need assistance contact Webgility Support for help.