Overview:
This article addresses a common product synchronization error in Webgility Desktop that occurs when store location settings are incorrectly configured. The error prevents successful product syncing between your e-commerce platform and QuickBooks Desktop.
Root Cause:
The primary cause of this error was identified as an incorrect store location selection in the 'sync settings' under the products tab. This misconfiguration led to:
Fetching of incorrect inventory quantities
Mismatched product data
Failed synchronization attempts
Resolution Process:
Check QuickBooks and Store connection - How to Test QuickBooks Connection in Webgility Desktop and How to Test Your Store Connection in Webgility Desktop
Ensure products are downloaded in Webgility from both the sales channel and QuickBooks. To check, refer to the Products Module View in Webgility Desktop.
If items are missing from QuickBooks in Webgility, refresh the item list from scratch using the steps in the article Download Data from Scratch.
Check if the correct store location is selected - Use this store location to select the online sales channel location to use for sync. Only one location can be selected.
Products > Settings > Sync settings