1. To download the latest store data in Webgility Desktop, navigate to Integrations > Get Latest Data & Settings.

2. In the pop-up window go to Download online store settings, click Download Data.

3. If you want to download online store data from scratch, you will need to clear the date and time from the Advanced Settings menu.

4. Navigate to Integrations > Stores > Advanced Settings.

5. Select the Application tab, then click Clear for Last download date for Store Item.

This will clear the downloaded data and refresh it with new data. Click Save, then click Close.

6. After clearing the setting in Advanced Settings, navigate to Integrations > Get Latest Data & Settings.

7. In the pop-up window go to Download online store settings, and click Download Data.

8. This will download the online store data from scratch.