Skip to main content
Invoice Link for Payment Transaction Not Found

Learn how to solve error "Invoice Link for Payment Transaction Not Found"

Devendra Singh avatar
Written by Devendra Singh
Updated over a week ago

Error:

Invoice Link for Payment Transaction Not Found


Cause of the issue:

This issue typically arises when trying to post Amazon Settlement Report. This error indicates that the Invoice for the order mentioned in the error message has been deleted or is missing from QuickBooks and due to that its payment creation is failing.


Steps to fix:

  • Do a thorough search for the invoice of the order in QuickBooks.You can also make use of View in QuickBooks feature from the order details window of Webgility Desktop. If the transaction is no longer available in QuickBooks, you will be prompted with an alert indicating “the specified record does not exist”.

  • Since the transaction was deleted from QuickBooks, the next step is to re-download the order in Webgility Desktop.

Follow the steps in this helpful article on Order Re-download in Webgility Desktop

  • After redownloading the order, repost it to QuickBooks.

Follow the steps in this helpful article on How to Post Orders to Your Accounting

  • Now try to post Amazon Settlement Report again.


If the problem persists, contact Webgility Support for further assistance.

Did this answer your question?