Error: There is an invalid reference to Quickbooks PaymentMethod "Unknown"
An issue has been detected during the transaction posting, resulting from an invalid reference to a QuickBooks payment method. The specific error message indicates, “There is an invalid reference to QuickBooks PaymentMethod ‘unknown’ in the ReceivePayment.” The QuickBooks error states: "Invalid Argument. The Specified Record Doesn't Exist in the List." To resolve this issue, you will need to add and properly map the payment method from the order to QuickBooks.
To resolve the invalid reference to the QuickBooks payment method in an order, follow these steps:
1. Navigate to the Connections tab and select Sync Settings under the Accounting/POS/ERP section.
2. In the Sync Settings, select Orders and then click on Configure Mappings under Map Payment Method. Click on Setup.
3. In the setup section, Add a new payment method. Optionally, you can also set a Default payment method.
4. From the drop-down menu, choose the appropriate option to map the sales channel method (Unknown) to the payment method from QuickBooks.
5. Save your changes by clicking on Save and Close. Then, proceed to click on Save & Continue under Sync Settings to complete the configuration.
Following these steps will ensure that the payment methods are accurately mapped between the order system and QuickBooks.
If you need additional help please contact Webgility Support.