There is an invalid reference to the QuickBooks payment method “unknown” in the Receive Payment. QuickBooks Error Message: Invalid argument
Overview:
An error has been detected in the sales receipt due to an invalid reference to a QuickBooks payment method labeled "unknown." The specific error message indicates an "Invalid argument," stating that the specified record doesn't exist in the list. This issue arises because the order payment method is missing in QuickBooks (QB). To resolve this, add and map the payment method from the order to QuickBooks.
Reason for Error:
For certain orders, Webgility does not get the Credit Card type/name from the store. The order payment method “unknown” is not found in QuickBooks.
Resolution:
Map Payment Method with QuickBooks:
Navigate to Integrations> Accounting/POS/ERP> Posting Settings.
Select orders and configure mappings:
Within Posting Settings, select Orders and access Configure Mappings (Map Payment Method)> Setup.
Configure Payment Method:
In the setup section, add a new payment method with the name ‘unknown’.
Optionally, set a default payment method.
Map Sales Channel Method with QuickBooks:
Choose the appropriate option from the drop-down to map the sales channel method with the method from QuickBooks.
Save Configuration:
Save the changes by clicking on "Save and Close."
Additionally, proceed to "Save & Continue" under Posting Settings and close the configuration.
Following these resolution steps, the invalid reference to the QuickBooks payment method in the sales receipt should be resolved, ensuring accurate mapping of payment methods between the order and QuickBooks.
Note: If Quickbooks does not have the “unknown” payment method then you have to create it first and then redownload the accounting data in Webgility.
For more assistance, please reach out to Webgility Support.