Unable to post consolidated orders in Webgility Desktop
We understand how frustrating it can be when you’re unable to post consolidated orders. This guide will help you resolve the JSON parsing error message: "'failed to parse JSON object, a property specified is unsupported or invalid manually." You will learn about potential causes and the steps to fix the issue.
Causes of Issues:
1). Invalid JSON Format:
The JSON structure is not formatted correctly, which prevents proper parsing.
2). Unsupported Properties:
Some properties in the order data may not be recognized by the system, leading to parsing failures.
3). Zero Price or Quantity:
Orders containing items with a price or quantity of zero can trigger errors, as they are deemed invalid.
Steps to Resolve JSON Parsing Errors:
1). Update the Webgility App:
Ensure you are using the latest version of the Webgility app. This can resolve compatibility issues that may lead to parsing errors. For guidance on updating, refer to this help article: Update Webgility App.
2). Review the Order Data:
Navigate to the order details & customer tab for the sample orders.
Check for any properties that are unsupported or incorrectly formatted.
3). Correct Invalid Entries:
If you find items with zero price or quantity, either update these values or remove the items from the order.
Ensure all other properties comply with the expected format.
Below is a GIF demonstrating the steps outlined above.
4). Attempt to Redownload the Orders:
After making the necessary corrections, attempt to redownload the orders.
For guidance, refer to this help article: Order Re-download in Webgility Desktop.
Notes:
Make sure to double-check each order for zero price or quantity issues, as these are common culprits of parsing errors.
If you have any questions or need more help, please contact our support team.