Overview
When you see the "invalid number" error while creating a sales receipt in QuickBooks Desktop, it usually means you've entered a number in a field that doesn't accept numerical data, like a customer name field, or the number you entered is formatted incorrectly, such as including currency symbols or extra spaces.
Cause of the error:
The "Error: Invalid number" while creating a sales receipt in QuickBooks Desktop typically occurs due to one or more of the following reasons:
1). Invalid or Missing Customer Data:
Ensure that the customer details are correctly entered and the customer record is not incomplete or missing any required information.
Sometimes, an invalid customer or an incomplete name field may cause the error.
2). Incorrect or Missing Item Information:
Verify that the items being used in the sales receipt have valid accounts linked to them (like income accounts, sales tax, etc.).
Make sure that no item on the sales receipt has a zero or negative value unless it’s intentional (for example, in case of discounts).
3). Sales Tax Issues:
If you have sales tax items or rates applied, ensure that the tax rate is set up correctly in QuickBooks.
Sometimes, a corrupted or missing sales tax item may trigger this error.
4). Currency or Number Format:
The error might happen if you're trying to input an incorrect currency or number format (e.g., trying to input a non-numeric value or a character where only numbers are allowed).
Check the "Amount" and "Price" fields for any accidental formatting errors.
5). Corrupted Data or Company File:
The company file or the specific transaction may have corrupted data. You can try verifying and rebuilding your company file to fix this.
6). Conflicting or Damaged Templates:
If you're using a custom template for the sales receipt, it could be damaged or incorrectly configured. Try using the default template to see if the issue persists.
Resolution Steps:
Review Data: Double-check the customer and item details in the sales receipt.
Use Default Template: Try switching to a standard template for the sales receipt.
Redownload Order: Redownload the order in Webgility.
Download Data from Quickbooks: Ensure to download the accounting data from scratch in Webgility. How to Download the Latest Accounting Data from Scratch
For additional assistance, reach out to Webgility Support.