ErrorCode: - Object Not Found: Something you're trying to use has been made inactive. Check the fields with accounts, customers, items, vendors, or employees. Item successfully replaced

This error usually occurs when QuickBooks records an order as a Sales Receipt or Invoice, and the original order is later deleted and replaced with a manually created Sales Receipt or Invoice. When you try to sync this order in QuickBooks Online, you may encounter this error.

1. To download the latest accounting data in Webgility Online, navigate to Sync settings and select the ‘Products’ tab.

2. On every tab you will see a Refresh Settings option. Clicking this option will allow you to download the latest data and settings from QuickBooks.

3. Under both the Product and Customer tabs there is a drop-down with options to Refresh the Latest Accounting Data and Download from Scratch.

Note: Download from Scratch will redownload all products and customer information from scratch. This is recommended if the latest data is not reflected in Webgility even after clicking Refresh Latest Accounting Data.

4. Click Refresh Settings to start the data downloading process.

5. This can take several minutes if you have a lot of data in your QuickBooks.

6. Once it downloads the information, you will receive a notification that it is done.

For any further queries, please send an email to support@webgility.com. You can also go to webgility.com to chat with our support team.
​