Error:
ErrorCode: 10000 - System Failure Error: java.lang.NumberFormatException: For input string: "80000001-1302021051
Cause of the issue:
This error typically arises while posting orders into Quickbooks. This occurs due to data discrepancies or corrupted synchronization settings in Webgility Online. Below is a detailed guide to help you resolve this issue.
Steps to fix:
Refresh product data from both Sales Channel and Quickbooks.
Navigate to Products, then under the Products Catalog tab.
Press the Refresh Button.
Try to post the order again.
Still, facing the issue?
Refresh QuickBooks Accounting Data
Go to Sync Settings.
On each tab, you'll find a ‘Refresh Settings’ option apart from Products and Customers as it has only refresh button. Clicking this option will let you download the latest data and settings from QuickBooks.
Once the data has been refreshed click on Save at the bottom of each section.
Try to post the order again.
If the issue still persists..
Download Quickbooks products and customers from scratch
This option will re-download all products and customer information from scratch when clicked from their respective tabs. This is recommended if the latest data from QuickBooks is not reflected in Webgility Online.
Go to Sync Settings and click Products.
Under Refresh Accounting Data select “Download from scratch” and for confirmation click on Yes.
Once the data has been refreshed click on Save at the bottom.
Now under the same Sync Settings go to Customers.
Under Refresh Accounting Data select “Download from scratch” and for confirmation click on Yes.
Once the data has been refreshed click on Save at the bottom.
After refreshing the settings and downloading products, attempt to post the affected orders once more.
If the problem persists, contact Webgility Support for further assistance.