Business Validation Error: Enter a transaction amount that is 0 or greater.
Issue:
You may encounter the error message "Business Validation Error: Enter a transaction amount that is 0 or greater" when trying to post a transaction to QuickBooks Online.
Reason:
This error occurs when the transaction amount is either zero or negative, which QuickBooks Online does not allow.
Steps to resolve the error:
1). Verify the order in your sales channel:
Check the Discount Amount: Review the order on your sales channel to identify why the discount amount is greater than the subtotal, causing the negative or zero transaction amount.
Fix the Order: Correct the order details on your sales channel to ensure the transaction amount is positive.
Re-Download the Order: Once the order is corrected, go to Webgility, select the order, click on More Options, and choose Refresh to re-download the updated order.
2). If the order can not be corrected or modified:
Move to Ignored Tab: Move the problematic order to the "Ignored" tab in Webgility to prevent further errors. (Select the order> More actions> Ignore)
Create a Manual Transaction: Manually create a transaction for this order in QuickBooks Online, ensuring that the transaction amount is greater than zero.
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