ErrorCode:2500-Invalid Reference Id: Names Element ID 54158 Not Found
This article explains the causes and the steps to resolve the “ErrorCode: 2500 - Invalid Reference Id: Names element id 54158 not found” error.
Reasons why this error occurs:
This error happens when something changes in Items, customers, or any account in QuickBooks. To fix it, download the latest QuickBooks data into Webgility.
Steps To Fix The Error:
Step 1: Download Accounting Data
Log into Webgility.
Navigate to Sync Settings (left-hand bottom corner) and select Orders.
Click on the Refresh icon at the top center.
Select the appropriate accounts and items from the drop-down menus.
Step 2: Download Products
Navigate to Sync Settings (left-hand bottom corner) and select Products.
Click on the drop-down menu (top-right upper corner) and select "Download from Scratch."
Click on the Refresh icon.
Select the appropriate accounts and items from the drop-down menu.
Step 3: Download Customers:
Navigate to Sync Settings (left-hand bottom corner) and select Customers.
Click on the drop-down menu (top-right upper corner) and select "Download from Scratch."
Click on the Refresh icon.
Select the appropriate accounts and customers from the drop-down menu.
Follow these steps to address the error and synchronize the latest data between QuickBooks and Webgility.
Note: If problems persist, please reach out to Webgility Support for further assistance.